Whitelist Instructions

How to whitelist an email address with Gmail, Outlook or Yahoo! Mail…

It happens to all of us.  You are trying to reset your password. The site says “check your inbox for a password reset email”. But there is no email in your inbox. This frustrating problem can also occur when you are signing up with a site, or adding an email address to your profile. It can also stop you from getting posts from an online group. 

With sites like GmailOutlook or Yahoo! Mail, who are you going to call? 
You can get the email you want by whitelisting an email address with Gmail, Outlook or Yahoo! Mail. This guide explains how to do that.

Why you are not receiving the emails

Services like Gmail, Outlook, and Yahoo! Mail block email to protect you from unwanted or malicious email such as phishing, scams, and spam. In this case, they are mistaking email that you want for email that you don’t want.

How to whitelist an email address with Gmail

Sign in to your account at Gmail.com and do the following.

Add the address to your contacts

Add the email address that is sending you the email (eg [email protected]) to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.

Mark messages as ‘Not spam’

If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.

  1. In Gmail, navigate to the spam folder.
  2. Search for emails containing the domain you wish to whitelist (eg onlinegroups.net).
  3. Select all the emails shown.
  4. Click More and then Not spam.

Here is an explanation of – how to do that for other providers tooOutlook.com or Yahoo! Mail.